Updated: 1stOctober 2021
This page (together with the documents referred to on it) sets out the terms and conditions that apply to your use of the Neko-Inu Global website as found at URL: http://neko-inu.global (the “Website”) and the terms and conditions on which you will be entitled to play games on the Website – (the “Games”), register an account, and use the Website or any of our products (collectively, our “Services”). Please read these terms and conditions carefully before using the Website.
Once you have completed the registration process and by registering at Neko-Inu Global, you agree to be bound by these terms and conditions. You will also be agreeing to be bound by these terms and conditions by accessing, browsing or otherwise using the Website. If you do not accept these terms and conditions, you will not be able to register or play any Games on the Website or otherwise use our Services. Access to and use of the Website is subject to these terms and conditions of use.
Throughout these terms and conditions, “we”, “us”, “our”, or the “Company” refers to Lemon Game and/or the Website.
By registering on the Website, you are entering into a contractual relationship with Asia Total Gaming Limited.
Neko-Inu Global is regulated by the Gambling Commission for customers and the Gambling Control Commission for non-Asia customers to operate eGambling on the Website.
You are responsible for reporting your prizes and/or winnings or such reporting as required by your local law or tax authority, and for any applicable taxes thereon. We do not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
All times expressed in this document are in GMT.
You may not use our Services if:
By registering on the website and/or participating in the game you represent and warrant and affirm that:
We reserve the right to refund any account that has been registered in the playing account.
If you breach any of the terms and conditions, we reserve the right to withhold winnings.
You hereby confirm to Lemon Game that all information provided in your registration and all personal information subsequently provided to Asia Total Gaming Limited in connection with your account is complete, accurate and not misleading. You agree to inform Lemon Game of any changes to such information by contacting us.
“USDT” refers to funds held in your account that can be withdrawn and have no requirements or restrictions attached.
Lemon Game has registered with Data Protection under the Data Protection Law, 2019.
YOUR NEKO-INUGLOBAL ACCOUNT
When registering an account, you will create your unique username and create a password. The username and password are used to access our website and services. It is very important that you keep this information secure and private. You are solely responsible for any deposits and/or losses that may occur on your account. Note: We take no responsibility for any third-party access to your account. Please inform us immediately if you suspect that there has been any unauthorised activity on your account. We accept no liability for any loss caused or transactions made on your account when your username and password has been entered, we will assume this has been entered by you.
You are responsible for any purchase made and all and any gaming transactions placed where your username and password have been entered correctly. You are responsible for the security of your username and password on your PC or internet access location. If this username/password combination is “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, this is your responsibility.
If you forget your username and/or password, please click on the forgotten password link and follow the instructions. You will receive an e-mail from us allowing you to reset your security details.
Once you have registered with us we may also ask you to provide further forms of identification as we deem necessary, so that we may carry out the appropriate identity checks as required by the Gambling Commission and the Gambling Control Commission.
We will ask you to provide us with identification documents to confirm your age, identity and current address (the details of which you will already have supplied in your registration form), proof of payment method or any other documents/evidence we deem necessary to satisfactorily verify your account. We also reserve the right to request certified/notarized documents to verify your account. By accepting these terms and conditions you consent to us confirming your age, identity and residence. We may also request documents to carry out a source of wealth check. We will keep a secure record of all identity checks carried out.
We reserve the right to withhold any winnings and suspend or terminate your account if any of this information cannot be proven.
Access to the Website is permitted temporarily, and we reserve the right to restrict or suspend your access to the Website or close it indefinitely. In such circumstances, your remaining USDT balance will be repaid to you in full.
The identification information that you provide us on registration will be passed on to authorised credit reference agencies to confirm your identity and card details. By providing these forms of identification to us you agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or them.
To ensure the information we hold on you is always up to date, we may, from time to time, re-perform our verification checks.
We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency.
Lemon Game hold customer balances separate from company funds. Customer Balances are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: Not Protected. In the event the status of customer funds protection changes, you will be required to accept such changes before any further gameplay is permitted.
You are limited to ONE account per person.
You should log out when you have finished playing to ensure there is no unauthorised access to your account.
It is your responsibility to check that all deposit and bet instructions are correct before you submit. We do not accept responsibility, nor will we be liable for any mistakes you make in this regard.
We reserve the right to void any winnings or cash-ins which are enabled by wins as a result of a technical malfunction or administrative error. A technical malfunction is considered to be a failure of any system or systems that would cause an error in the processing of a transaction such that the normal processing of that transaction is interrupted and unrecoverable. Any unexpected programming error or wrong data validation which gives different results than what is expected or required will be considered a technical malfunction for these purposes.
Dormant Accounts: If you do not log in to your account for a consecutive period of 1 month, your account will be considered a “dormant account”. Before your account becomes dormant, we will notify you via the communication details registered to your account. Following your account becoming a dormant account, for security reasons, we will suspend the USDT balance remaining in the account to ensure it is safe and secure. This means you may not see your balance in your account if you attempt to log in. Your rights to any remaining USDT balance will remain unaffected and you can contact us at any time to have your balance restored. This may be subject to completing identity checks. If you have any questions relating to any of the above please do not hesitate to get in touch with our support team, who will be more than happy to help.
CLOSING YOUR ACCOUNT
If you wish to close your account, you have the option to reopen it on request at any point in time. You can request account closure by emailing us.
Such closure shall occur 15 working days after confirmation by customer support that your request has been submitted. If you log in to your account before your account being closed, your closure request will be cancelled. Players are required to re-confirm their intention to close their account if they log in within 72 hours. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us. If your closure request is related to responsible gambling, you should apply the tools mentioned in the Responsible Gambling section of these terms.
Closing your account renders the game unplayable but with the option of them being accessed if you contact us. A closed account cannot be reopened.
We are not liable for the non-receipt of any account closure requests. If you make a withdrawal and then close your account, we will not close your account until the withdrawal has been fully processed, and any deposits or holding assets made/withhold during that period will equally be valid.
FUNDING IN AND WITHDRAWAL POLICY
The only currency is available on Neko-Inu Global for all deposit/withdrawal Tether (USDT TRC-20).The only currency for transactions on the platform will be solely based on Tether (USDTTRC-20).
You can deposit using by transferring in accordance to the individual crypto wallet address given to you in the platform. Please note that the user is 100% responsible for any funds missing if the reason is due to incorrect entry of the wallet address, or different types of cryptocurrency to the respective wallets.
We are not a financial institution and thus any deposit made into your account are not due to any interest payments on the deposit(s) whatsoever.
Please note that all withdrawals are subject to a pending period up to 48 hours before being processed.
All transactions are subject to a 5% transaction fee.
Example 1: You made a withdrawal of $200 USDT, of which 5% will amount to $10 USDT. The withdrawal fee collected will be $10 USDT. You will receive $190 USDT.
You have the unrestricted and legal right to withdraw your full USDT balance in a single transaction. However, certain withdrawal requests may be subject to you completing and satisfying additional due diligence, account activity checks and verification checks. If you have any questions regarding this, please contact our customer support team. Please note, as a result of these checks, there may be a short delay in your withdrawal being processed.
Withdrawal payments to be processed within 48 hours to your designated wallet address.
Withdrawal hours daily is from GMT+8 at any time.Standard withdrawal will go through a screening process and will be credited to the designated account within 48 hours of withdrawal time.
When making a withdrawal you will be informed of the following:
If any sum is incorrectly credited to your account, you must immediately address this error out to us.
Only verified accounts are allowable for withdrawal function. Please only access withdrawal after you verify your account. The Website will never ask for your password. Users may choose to reset their password if they have forgotten their password.
Your first withdrawal may take up to 48 hours pending verification. If user account verification is not done during the period, your withdrawal will remain on PENDING STATUS on your account.
Withdrawals can be paid to the wallet address you have registered on your user account. It is your responsibility to notify us if your registered wallet needs to be removed from your Neko-InuGlobal game account.
You have the right to set self-imposed limits on deposits. Limitations are set as daily/weekly/monthly and you can do this by visiting the contacting us via email. We will seek to action these limits as soon as your request is received and read. You will receive confirmation of your new limits via e-mail. You will be able to increase these limits but this will only be permitted after the expiry of a 24 hour cooling off period. Please note that your deposit limit is applied at an account level – on this specific Website only. It will not be applied to any other accounts you hold which are owned/operated by us. To apply limits on your other accounts, please contact our support team.
If you are concerned that your gambling is out of control, you have the right to exclude yourself from the Games and you may do so by sending an e-mail to us with your instructions as to how long you wish the account to be inaccessible. You also have the option to self-exclude your account by visiting the responsible gambling page.
Self-exclusions must be applied for a minimum of 6 months. At the end of the exclusion period, your account will remain inaccessible unless we are notified by you to reopen. We will be unable to lift the block on access during the exclusion period. Any USDT balance remaining in your account will be returned to you subject to completing any necessary verification checks.
Self-exclusion means that you will not be able to play any of our games during the term of your exclusion. This measure will be applied to all accounts you hold with Asia Total Gaming within 24 hours. This means you will not be able to access or register to any of our sites during the time of your exclusion.
If you decide to apply a ‘self-exclusion to your account, you shall not be permitted to open any new account with any Asia Total Gaming Site during the term requested. If you are in breach of your ‘self-exclusion (including within the first 24 hours), we shall be entitled to terminate any new account you open with Neko-Inu Global, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have deposited or win through such account. Please see our Responsible Gambling page for more information regarding ‘self-exclusion and ‘cool-off.
At the end of your self-exclusion, your account will remain closed. Please contact us by email if you wish to reopen the account. There will be a one-day cooling-off period before you can gain access to your account.
If you choose to self-exclude your account, we strongly recommend that you request this with any other online gaming operators you hold accounts with.
Asia Total Gaming is integrated with ‘OSEC GAMBLING’ which is provided by The Online Self-Exclusion Scheme Limited. This service is available to all customers. The service is designed to help prevent you from accessing all online gambling websites which are integrated with the service.
If you are registered to the OSEC GAMBLING scheme, you are not permitted to use our website.
If on a later date (after successful registration with us), you register to the ‘OSEC GAMBLING’ service, we (via OSEC GAMBLING) will take all reasonable steps to block you from accessing your accounts with us or registering to our other websites.
Our website operates and communicates with OSEC GAMBLING based on the registration information you provided directly on the OSEC GAMBLING self-exclusion service. We do not have access to your OSEC GAMBLING registered details. You are solely responsible for any errors with regards to your details registered on OSEC GAMBLING.
To ensure your registration to OSEC GAMBLING is effective, we therefore strongly encourage you to ensure that your details with OSEC GAMBLING are accurate and kept up to date. We will not be responsible for you failing to keep this information up to date.
The OSEC GAMBLING self-exclusion service will only prevent you from accessing or opening online gambling accounts that match the details you have provided to OSEC GAMBLING. We will therefore not be responsible for failing to prevent access to your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to us and/or OSEC GAMBLING.
The OSEC GAMBLING self-exclusion service is intended to assist You with responsibly managing your online gambling. As per the ‘Your Responsibility section of the OSEC GAMBLING terms of service:
“You understand that self-exclusion using OSEC GAMBLING is intended to be an aid to help you manage your use of online gambling websites. It is not intended to function as a replacement for willpower, is not foolproof and we cannot guarantee that it will always result in your being denied access to gambling websites.
Your self-exclusion using OSEC GAMBLING will be most effective if you do not try to work around the exclusion measures OSEC GAMBLING has put in place.”
We cannot be held liable to you or any third party if you can continue to gamble using our website. In addition, in no circumstances will we be liable to you or any third party if you can access your online accounts or open new online accounts during a period of self-exclusion under the OSEC GAMBLING self-exclusion service for reasons outside of our reasonable control. This includes circumstances where the operating systems utilised by OSEC GAMBLING fail to properly and/or instantaneously identify you and/or you provide incorrect/misleading account registration information with us.
Should we discover or become aware that you have breached the terms of the OSEC GAMBLING agreement (see below) by registering or continuing to use accounts you hold with us while having an active registration with OSEC GAMBLING, we shall be entitled to terminate any accounts you have open with Neko-Inu Global and forfeit any winnings.
“You agree not to attempt to register new gambling accounts, log in to any of your existing accounts, or in any other way try to circumvent OSEC GAMBLING’s mechanisms for the duration of your self-exclusion. You are entirely responsible for any actions you take designed to circumvent any self-exclusion registered with OSEC GAMBLING.”
TAKE A BREAK
You may also contact support and request to ‘Take a break’ on your account for the following durations:
This will restrict you from playing the Neko-Inu Global only.
Your account will automatically be available for gameplay following its conclusion.
Acceptable use of our Services
You may use our Services for lawful purposes only. You will cooperate fully with any Company investigation into activity as detailed below.
You may not use our Services:
KEEPING YOUR ACCOUNT SECURE
To prevent unauthorised access to your account, please keep your username and password secure and private. Log out when you finish playing and if you’re concerned someone may know your password, please change it immediately. You may wish to make a note of your balances when you log out to act as a further check that no one has accessed your account without authorisation in your absence. It is your responsibility to keep your login details secure and if your account is compromised, you will not be reimbursed for any funds spent.
We do everything in our power to ensure that there is no underage gambling on the site. As such, we assist our members in preventing their children from entering gambling related sites. The below-filtering programs will assist parents in blocking content or websites that they do not wish their children to view:
Net Nanny www.netnanny.com
CHEATING, UNLAWFUL AND SUSPICIOUS ACTIVITY – SUSPENDING AN ACCOUNT
There may be occasions where we will have to suspend your account with us. In these circumstances, your funds may be temporarily unavailable for you to use or withdraw. This includes (but is not limited to) any of the following circumstances:
We will attempt to complete any investigations and deal with them and the cause of such suspension as soon as practicable in the context of any legal or regulatory obligations that we may have. However, pending the completion of our investigations, we are entitled to continue the suspension or if necessary, opt to close the account at our sole discretion, void any winnings and forfeit any funds remaining. These investigations are conducted on a case by case basis.
If you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your account. In addition, we shall inform the relevant authorities, relevant regulatory body, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions of your identity and any suspected unlawful, fraudulent or improper activity. You will not be allowed to open any future accounts with us.
In addition to the above, there may be other occasions where we will have to suspend your account with us. Again, we reserve the right to close the account, void any winnings and forfeit any funds remaining. These investigations are also conducted on a case by case basis. For example, this includes manipulating your gameplay or executing any other deceitful activity concerning (i) a bonus promotion offered on any of the websites owned and/or operated by us (for example by opening multiple indistinguishable accounts to obtain a welcome bonus several times on the site, only depositing during promotional activity or opening multiple accounts across the network), (ii) our free games offer (for example, by playing repeatedly only with free games), or (iii) repeated patterns of deposit/cash out/redeposit purely intended to gain the deposit related bonus. (iv) abusing any loophole, you have identified in the bonus conversion system which results in you converting bonus amounts to USDT before fulfilling the wagering requirements as outlined in these terms. (v) should we become aware that you have previously done any of the aforementioned at any Asia Total Gaming website.
COMPLAINTS AND DISPUTES
*Note that this article is an application to chosen country gaming commission
The following procedure applies to UK customers:
Stage 1 – Customer Complaint Procedure
Once submitted, the complaints team will:
If the complaints team is unable to resolve your complaint to your satisfaction, you have the option to escalate the complaint as a dispute.
Stage 2 – Dispute Procedure:
The ADR entity will act as an impartial adjudicator on disputes that arise between Neko-Inu Global and a customer only when:
Alternative Dispute Resolution (ADR).
ADR is free of charge service and the ruling reached by the ADR entity is to be considered final by both you, the customer, and Asia Total Gaming, the operator.
Once referred, the ADR entity will:
You acknowledge that we are the owner or licensee of all intellectual property rights on the Website and the material published on it. Those works are protected by intellectual property laws and treaties around the world and all rights relating to the same are reserved. You also acknowledge that the graphic element of the Website are the copyright, trademarks, service marks or trade names, as applicable, of Lemon Game and you agree that have no rights to such items, nor any other items, graphics, terms, concepts or methodologies contained therein. You may not modify any paper or digital copies of any materials printed or downloaded nor use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited. You may not use any part of the materials on the Website for commercial purposes.
You agree that you will only use the Website under these Terms and Conditions. We will not be responsible or liable to you for any loss or damage that you may suffer as a result of using or in connection with your use of the Website, except concerning the provisions of the below. You agree that you will be responsible for any losses, expenses or other costs incurred by us without limitation as a result of any breach by you of these terms and conditions.
Nothing in these Terms and Conditions excludes liability:
You have certain rights under the law. These include that we will provide services with reasonable skill and care and within a reasonable time.
You have certain legal remedies if we breach any of these rights which may apply irrespective of these Terms and Conditions. Nothing in these Terms and Conditions is intended to affect these legal rights or other rights to which you may also be entitled.
We are not responsible for indirect, incidental, consequential, special or punitive or damages arising out of or related to any claim or action under these terms and conditions, whether bases on contract, tort (including negligence) or other legal theory, even where we have been notified by you of the possibility of such loss or damage. Further, we are not responsible for:
In addition, the Services (including for greater certainty the Website and the Games) are provided on an “as is” basis and we do not promise that such services will be available uninterrupted and in a full operating condition at all times. Access to the Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. We will not be liable for:
We use well-established and reputable third party payment service providers for the acceptance of online payments. While we endeavour to ensure that due care is exercised in handling credit/debit card information by these third-party payment service providers, we will not be liable for any compromise, misuse of this information or breach of security by these third-party payment service providers.
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
The information on the Website may contain inaccuracies or typographical errors.
We reserve the right to amend these terms and conditions or any of the procedures set out in these terms and conditions. If this happens, we will give you notice of any material changes before they come into effect. We will inform you of any such amendments by email where you will be directed to the revised terms and conditions on the Website. By further accessing, browsing or otherwise using the Website, including playing any Games, you will be deemed to accept and agree to such amendments.
Unless otherwise expressly provided by the revised terms and conditions, the revised terms and conditions will be incorporated into these terms and conditions.
We reserve the right to suspend, modify or remove or add content to the Website (other than these terms and conditions but including, for greater certainty, the Games), at our sole discretion with immediate effect and without notice. Subject to your statutory rights we shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Services.
If any part of these terms and conditions is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then that part will be severed from the remainder of these terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Applicable laws may require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these terms and conditions without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under the terms and conditions, at any time during the term of these terms and conditions.
We are entitled to involve third parties to satisfy our contractual obligations without being required to notify you.
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that are caused by events outside our reasonable control.
If we fail, at any time, to insist upon strict performance of any of your obligations under any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Except for any members of the Lemon Game group of companies, no person who is not a party to their terms and conditions will have any right to enforce it.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
We each acknowledge that, in entering into these terms and conditions, neither of us has relied on, and will have no right or remedy in respect of, any statement, representation, assurance or warranty (whether negligently or innocently made) other than as expressly set out in these terms and conditions.
We reserve the right to take action against anyone who, in our opinion, is in breach of these terms and conditions. Such action includes, without limitation, terminating your registration and terminating access to the Website.
Nothing in these terms and conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer’s hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit the Website, note the advertisements you click on and the other sites you enter via a link from the Website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of the Website. You are not obliged to accept a cookie from us or any other website. You can modify your browser so that it will not accept cookies. Please consult the “Help” section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific Website content unless you accept the use of a cookie or similar device.